fi999 Terms and Conditions — Complete Guide to Using the Platform

1 General Terms

The following general conditions must be followed to access and use the fi999 platform:

• You must be 21 years of age or older.
• It is your own responsibility to ensure that online gaming is not legally prohibited in the country from which you are using the platform.
• fi999 reserves the right to change or update these Terms at any time without prior notice.
• If you continue to use the platform after changes to the Terms, you will be considered to have accepted the new Terms.
• These Terms shall be interpreted in accordance with the applicable laws of Bangladesh.

2 Account Registration and Management

2.1 Registration Requirements

The following conditions must be met to create an account on fi999:

• Each individual may open one account only. Attempting to open multiple accounts may result in all accounts being closed and any deposited funds being forfeited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• It is your responsibility to keep your account password confidential. If you share your password with others, you are responsible for any consequences.
• The account may not be transferred or sold to any third party.
• Opening an account in the name of a corporate entity or business organization is not permitted.

2.2 Identity Verification (KYC)

fi999 may request identity verification from a member at any time. The following documents may be required:

• Scanned copy of National ID (NID) or passport
• A recent photograph or selfie
• Proof of ownership of the payment method (e.g., screenshot of bKash / Nagad / Rocket account)
• Proof of address

fi999 has the right to suspend withdrawals until the verification process is complete.

2.3 Account Closure

fi999 reserves the right to suspend or permanently close an account without prior warning in the following cases:

• Violation of any clause of these Terms
• Suspicion of fraud, manipulation, or system abuse
• Attempting to operate multiple accounts
• Providing false or misleading information
• Suspicion of money laundering

3 Deposits, Withdrawals and Financial Transactions

3.1 Deposit Rules

• Deposited funds must come only from a payment method registered in the name of the account holder. Third-party payments are not accepted.
• Deposited amounts should be credited to the account instantly. If there is any issue, please contact live chat.
• fi999 reserves the right to hold or return any suspicious transactions.

3.2 Withdrawal Rules

• To make a withdrawal, your account must be fully verified.
• Withdrawal funds will be sent only to the same payment method used for the deposit.
• fi999 reserves the right to suspend withdrawals and conduct an investigation in cases of suspicious activity.
• Terms and conditions related to bonus withdrawals are described in detail in Section 4 below.
• Withdrawals will not be processed without proper KYC verification.

4 Bonuses and Promotional Offers

4.1 Welcome Bonus

fi999 offers a welcome bonus for new members: 100% bonus on the first deposit, up to ৳10,000. A 10x wagering requirement must be met before the bonus can be withdrawn.

4.2 General Bonus Terms

• Each member is eligible to receive the welcome bonus once only.
• After claiming a bonus, the wagering requirement must be met only to withdraw the bonus funds; the original deposit is always withdrawable.
• fi999 reserves the right to include or exclude certain game categories for bets placed with bonus funds.
• fi999 reserves the right to cancel a bonus if the bonus balance becomes negative or if there is suspicion of manipulation.
• Multiple bonus claims from the same household, the same device, or the same IP address are not permitted.
• fi999 reserves the right to change, suspend, or cancel any bonus offer at any time.

4.3 VIP and Cashback Program

fi999 has four VIP tiers, with cashback paid out every week:

Progression through VIP tiers is determined based on your overall activity and loyalty on the platform. The detailed terms of the VIP program may change, and any changes will be communicated via live chat.

5 Betting and Gaming Rules

5.1 General Betting Rules

• A bet once accepted cannot be cancelled, unless there is a technical error in the game or event.
• fi999 reserves the right to cancel any winnings awarded in error due to a technical fault.
• Attempting to exploit system vulnerabilities or bugs for gain may result in account closure.
• The use of automated betting software, bots, or scripts is strictly prohibited.
• Attempting to gain an artificial advantage by placing opposing bets on the same event ("arbitrage") is prohibited.

5.2 Sports Betting

• fi999 offers betting on cricket (BPL, IPL, T20 World Cup, ICC tournaments), football (including FIFA), kabaddi, and other popular sports.
• If a match is postponed or abandoned, bets will be settled according to fi999's own rules.
• Betting using match fixing or insider information is strictly prohibited.
• Odds may change in live betting; the odds at the time the bet is accepted apply.

5.3 Casino Games

• All casino games are powered by certified Random Number Generator (RNG) technology.
• The terms of game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, Ezugi) apply to their respective games.
• In live casino games, the dealer's decision is final. If a hand is left open due to a technical issue, the bet will be returned.
• fi999 reserves the right to suspend or permanently remove any game at any time.

6 Privacy and Data Protection

fi999 gives the highest priority to protecting your personal information. Our Privacy Policy is an integral part of these Terms.

• The methods by which your information is collected, stored, and used are described in detail in our Privacy Policy.
• fi999 uses modern SSL encryption technology to keep all transactions and data secure.
• Your information is not sold to third parties. Information may only be shared with specific service providers (payment processors, game providers) and where required by legal obligation.
• Cookies are used on the fi999 platform. By using the platform, you consent to the use of cookies.
• Requests to correct any information related to your account can be made via live chat or email.

7 Intellectual Property and Content Use

All content on the fi999 website — logos, designs, text, graphics, software — is protected under fi999's intellectual property rights.

• Copying, modifying, distributing, or using any content for commercial purposes without fi999's written permission is prohibited.
• Conducting any fraudulent activity using fi999's trademark or brand name will result in legal action.
• The intellectual property policies of game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, etc.) apply to their respective software.
• Posting content on the fi999 platform that infringes the trademark or copyright of any other brand is prohibited.

8 Responsible Gaming Policy

fi999 places the highest importance on responsible gaming. We believe gambling is a form of entertainment, not a source of income.

• You can request to set deposit limits, betting limits, or session time limits on your own.
• Requests for temporary or permanent self-exclusion can be made through live chat.
• Members affected by gambling problems are always welcome to contact fi999's support team for assistance.
• fi999 operates strict age verification measures to prevent minors from using the platform.

To learn more about responsible gaming, please visit our Responsible Gaming page.

9 Limitation of Liability

• fi999 will not be held responsible under any circumstances for indirect, incidental, or consequential damages.
• fi999 is not liable for damages caused by technical errors, server outages, internet connectivity issues, or third-party software.
• Any loss resulting from a user's account credentials being compromised is the sole responsibility of the user.
• fi999 will be exempt from liability in the event of force majeure circumstances (natural disasters, war, government restrictions, etc.).
• fi999's maximum liability in any case will not exceed the member's account balance at the time of the relevant incident.

10 Complaints & Dispute Resolution

fi999 takes all member complaints seriously and is committed to resolving them through a fair and transparent process.

10.1 Complaints Process

• For any complaint, please first contact us through 24/7 live chat. Our team will work to resolve it promptly.
• If the matter is not resolved via live chat, send a detailed description by email to [email protected].
• Complaints are generally resolved within seven business days from the date of submission.
• Complex matters may require more time to investigate; you will be kept updated in such cases.

10.2 Dispute Resolution

In the event of any dispute, fi999's decision will be considered final, unless there is clear evidence that the decision is contrary to these terms and conditions. In disputes relating to betting history and transaction records, fi999's server logs will be treated as the authoritative document.

11 Changes & Termination of Terms

• fi999 reserves the right to partially or fully amend these terms and conditions at any time.
• A notice will be published on the platform in the event of significant changes.
• Updated terms and conditions will take effect from the date of publication.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• If you do not agree to the new terms and conditions, you may request to close your account. Any applicable balance at the time of closure (excluding bonuses) will be refunded.