For ages 21+

Responsible Gaming at fi999 — Your Safety is Our Priority

fi999 believes that gambling is for entertainment only — we help you enjoy it within safe limits.

Why is Responsible Gaming Important?

Online betting and casino gaming are a popular form of entertainment for many people. However, without proper control it can have a negative impact on your life.

fi999 is always committed to creating a safe environment where players can enjoy themselves knowing their limits. We believe responsible gambling is not just a policy — it is our commitment to every member. That is why we provide various protection tools including deposit limits, self-exclusion, and time-out.

Remember: gambling is for entertainment only and is only for persons aged 21 or older. If you ever feel that your gaming habits are getting out of control, fi999's support team is always here for you.

Important Warning

Gambling can harm your mental and financial health. fi999 is only for ages 21+. Do not use gambling as a way to solve financial problems. Do not keep playing in the hope of recovering lost money. Always treat gambling as a form of entertainment only.

Our Protection Tools

fi999 provides a number of effective tools to help players stay in control of their gaming.

Financial Control

Deposit Limit

Set a daily, weekly, or monthly deposit limit. No deposits beyond your set limit will be accepted, keeping your budget protected. Lowering the limit takes effect immediately.

Loss Control

Loss Limit

Set the maximum amount you want to lose within a given period. Once this limit is reached, your account will automatically pause from gaming. An easy way to protect yourself from financial loss.

Time Management

Session Time Limit

Set a maximum time for each gaming session. When the set time is up, the system will alert you and encourage you to take a break. An important tool for building healthy gaming habits.

Break

Time-Out

Want to take a break from playing for a few days? Activate a time-out from 24 hours up to 30 days. During this time your account will have no access to betting or gaming.

Long-Term Protection

Self-Exclusion

Choose self-exclusion to keep yourself away from playing over the long term. Once activated, the period cannot be shortened. This is the most effective step for getting away from serious gambling problems.

Awareness

Reality Check

Receive pop-up notifications at regular intervals — reminding you how long you have been playing and how much you have spent. Play with awareness and decide to stop at the right time.

How to Use the Protection Tools

Using fi999's responsible gaming tools is very straightforward. Follow the steps below:

Log In to Your Account

Choose the Tool You Need

Deposit limit, loss limit, session time, time-out, or self-exclusion — select whichever you need.

Set Your Limits

Set realistic limits with your budget and time in mind. Remember, lowering a limit is immediate but raising one may require a waiting period.

Get Support

If you have trouble setting tools on your own or need urgent assistance, contact us via live chat. We are available 24/7 for you.

How to Recognise Warning Signs

If any of the following signs appear, you may need help:

Repeatedly playing in the hope of recovering lost money (chasing losses)
Being unable to stop on your own even as the amount or time spent playing keeps increasing
Neglecting family, friends, or work because of gambling
Taking on debt or borrowing money to fund gambling
Hiding your gambling or lying to family about it
Feeling restless, irritable, or anxious when unable to play
Thinking of using gambling as a way to solve financial problems

21+

For ages 21 and above only

Age Verification Policy

fi999 places the highest importance on age verification when providing responsible online gaming in Bangladesh. Under our policy, only persons aged 21 or older may open an account and play at fi999.

At registration we verify your age through your national identity card or another valid form of identification. If an account holder is found to be under 21, that account will be closed immediately and related transactions may be cancelled.

We ask parents and guardians: use parental control software on your devices to prevent minors from accessing online gaming sites.

Core Principles of Responsible Gaming

We have a set of important guidelines for players at fi999 that should be followed.

Plan Your Budget

Decide how much you will spend before you start playing. This amount should be money that, if lost, will cause no problems in your daily life. Never bet beyond your budget.

Stick to Time Limits

Set a fixed time for each gaming session and stick to it. Playing for long stretches at a time reduces your ability to make sound decisions and increases the risk of greater losses.

See It as Entertainment

Think of gambling as entertainment, not as a source of income. Enjoy a win when it happens, but accept a loss as a normal cost of entertainment.

Consider Your Mental State

Never play under stress, anger, anxiety, or the influence of alcohol. In these states it is hard to make sound decisions and the risk of loss is much higher.

Take Regular Breaks

Take breaks during every session. Get up and walk around, drink some water, do something else. Regular breaks keep you refreshed and give you the chance to play with awareness.

Keep Family Informed

Keep a family member or trusted friend aware of your gaming. They can alert you at the right time if they feel you are going beyond your limits.

How to Get Support

If you feel that gambling is creating problems in your life or in the life of someone you know, do not delay in seeking help. Taking action to protect yourself or a loved one is an act of courage.

fi999's support team is ready for you in English seven days a week, twenty-four hours a day. Contact us via live chat and we will help you activate the protection tools you need and make the right decisions.

Support hours: always available (BST, UTC+6) — support available in Bengali

Remember

Seeking help is not weakness — it is courage. As part of the fi999 family, we want you to stay healthy, happy, and safe.

If you are struggling with a gambling problem, talk to us via live chat — we are ready to help.

Questions and Answers about Responsible Gaming

Find answers to common questions about responsible gaming here.

The minimum age to play at fi999 is 21. We verify age at registration and accounts cannot be created by anyone under 21. This is part of our strict policy to protect minors.

Once self-exclusion is activated, the account cannot be reactivated before the set period ends. This is intentional by design, so the decision has a real effect. After the period ends, you can contact our support team to learn how to reactivate your account.

Yes, lowering a deposit limit takes effect immediately. However, if you want to increase the limit, a waiting period may apply. This ensures that limit changes are made with careful thought rather than on impulse.

First, contact us via live chat — we will help you with full confidentiality and respect. Our team will assist you in activating a time-out, self-exclusion, or any other protection tool you need. You can also email us at [email protected].

A time-out is a temporary break — usually from 24 hours up to 30 days. During this time you cannot play, but your account remains active. Self-exclusion is a long-term measure — it is for serious gambling problems and the period cannot be changed before the set time ends.

The minimum deposit at fi999 is ৳100 across all payment methods. This low limit is intentional — you can start with a small amount and reduce the risk of going beyond your budget. Use the deposit limit tool to control your spending more precisely.

Enjoy Safely at fi999

Play within your limits and enjoy the entertainment. From cricket betting to slots — everything is at your fingertips.

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