fi999 Privacy Policy

Section 1

Introduction and Applicability

fi999 ("we", "our", "platform") provides a reliable online betting and casino service for users in Bangladesh. This privacy policy provides a detailed description of how personal information collected during use of our website fi999.cam is managed.

This policy applies to all registered members, guest users, and any individual who visits the fi999 platform. By using our services, you are considered to have agreed to the terms of this privacy policy.

We believe that the security and privacy of your personal information is the highest priority. The fi999 platform uses SSL encryption and industry-standard security protocols to keep your information secure at all times. Our goal is to provide players in Bangladesh with services in a safe and transparent environment.

This policy has been drawn up in accordance with applicable laws and regulations of Bangladesh and follows international best practices in data protection. If you have any questions, you may contact us using the details provided in the contact section below.

Section 2

Types of Information Collected

The fi999 platform collects two types of information — what you provide directly and what is collected automatically.

2.1 Personal Information You Provide

• Full name and date of birth
• Email address
• Mobile phone number (for bKash / Nagad / Rocket accounts)
• Password (stored in encrypted form)
• Payment information — mobile banking account number (partially masked)
• National ID card or passport information for identity verification (through the KYC process)
• Address (if applicable)

2.2 Automatically Collected Information

• IP address and geographic location (at country level)
• Browser type, version, and language settings
• Device type (mobile, tablet, desktop)
• Pages visited and navigation patterns
• Session duration and login timestamps
• Referral source (where you came from before visiting our site)
• Cookie and local storage data

2.3 Transaction-Related Information

• Deposit and withdrawal history
• Bonus usage records
• Gaming activity logs (bet amounts, wins/losses, play time)
• VIP level and points information

Section 3

How Information Is Collected

fi999 collects your information in the following ways:

3.1 Registration Process

When you open an account on the fi999 platform, you are required to fill in a registration form. This form requires you to provide your name, email, mobile number, and date of birth. We confirm that you are 21 years of age or older, which is the required age for using online gaming services in Bangladesh.

3.2 KYC Verification

To ensure financial security and prevent fraud, fi999 conducts a Know Your Customer (KYC) process. As part of this process, you may be required to submit a copy of your identity document. This information is used solely for the purpose of confirming your identity.

3.3 Payment Processing

The necessary payment information is collected when making deposits or withdrawals through bKash, Nagad, or Rocket. This information is processed directly through the mobile banking gateway and we never store complete account details.

3.4 Cookies and Tracking Technologies

Our website uses cookies and similar technologies that improve your browsing experience. For more details, see Section 9 (Cookie Policy).

3.5 Through Communication

When you contact our customer service team via live chat or email, information from that conversation may be stored for quality improvement and record-keeping purposes.

Section 4

Purpose of Using Information

fi999 uses your information only for the following legitimate purposes:

4.1 Account Management and Service Delivery

• Creating, managing, and securing accounts
• Processing deposits, withdrawals, and bonuses
• Maintaining gaming history and transaction records
• Managing the fi999 VIP program (Bronze, Silver, Gold, Platinum)

4.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and illegal activity
• Age verification (confirming 21+)
• Detecting multiple accounts or bonus misuse
• Enforcing responsible gaming policies

4.3 Customer Service Improvement

• Operating 24/7 live chat support in Bengali
• Resolving your issues and complaints
• Improving platform performance and user experience

4.4 Communication

• Sending important account-related notifications
• Transaction confirmation messages
• Security alerts (if suspicious activity is detected)
• Information about promotional offers and bonuses with your consent

Section 5

Sharing Information with Third Parties

fi999 does not generally share your information with third parties. However, information may be disclosed in the following limited circumstances:

5.1 Service Provider Partners

We work with trusted service providers who carry out specific operations on our behalf, such as payment processing (bKash, Nagad, Rocket), technology infrastructure, and game software providers (Pragmatic Play, JILI, PG Soft, Spribe, Ezugi, and others). These partners have access only to the information necessary to provide their services and are bound by confidentiality agreements.

5.2 Legal Obligations

Information may be disclosed as part of a legal obligation in response to a court order, a lawful demand from a government authority, or a national security requirement. In such cases, we always endeavour to provide only the minimum information necessary.

5.3 Fraud and Manipulation Prevention

In cases of serious fraud or suspected money laundering, it is our responsibility to provide relevant information to the appropriate authorities.

5.4 Business Transfer

In the event of a future business merger or acquisition, user information may be transferred. We will notify you in a timely manner before any such change.

Section 6

Data Retention and Deletion

fi999 retains your information for as long as it is necessary to provide our services and meet legal obligations.

6.1 Retention Period

• Active account information: for as long as the account remains active
• Transaction records: for the applicable period as required by financial regulatory guidelines
• KYC documents: in accordance with applicable legal obligations
• Customer service records: for a reasonable period even after the issue is resolved

6.2 After Account Closure

If you request account closure, fi999 will retain the minimum information necessary to meet applicable legal obligations for the required period. Once that period has ended, your information will be securely deleted or anonymised.

6.3 Data Deletion Requests

If you wish to have your information deleted, email [email protected] or contact us via live chat. Information that falls outside legal obligations will be deleted as quickly as possible.

Section 7

Data Security Measures

fi999 has implemented industry-standard security measures to protect your personal information.

7.1 Technical Safeguards

• SSL/TLS encryption for all data transmission
• Password hashing (bcrypt or equivalent)
• Database encryption
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-Factor Authentication (2FA) Feature

7.2 Administrative Protection

• Access to data is strictly controlled and need-based
• Regular privacy and security training for staff
• Strict confidentiality agreements with third-party partners

7.3 Steps in Case of a Data Breach

If a data security breach occurs that may affect your information, fi999 will notify you by email as quickly as possible. We will provide clear information about the nature of the breach, its potential impact, and the steps we have taken.

Section 8

Your Rights

As a user of the fi999 platform, you have the following rights over your personal information:

8.1 Right to Access Information

You can find out at any time what information we hold about you. Submit a request via live chat or email and we will provide you with a summary of your data.

8.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. This can be done through your account settings or by contacting our customer service team.

8.3 Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, we may be required by law to retain some information for a specific period.

8.4 Right to Object to Processing

You can withdraw your consent for marketing communications at any time. Email us at [email protected] or let us know via live chat and we will action your preference as soon as possible.

8.5 Right to Data Portability

You can request the data you have provided in a structured, commonly used format. We will endeavour to fulfil this request within a reasonable time.

Section 9

Cookie Policy

The fi999 website uses cookies and similar tracking technologies. In this section we explain what types of cookies are used and how you can control them.

9.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, carry out security verification, and support the basic functioning of the site.
• Functional Cookies: Used for your language preferences, gaming settings, and personalised experience.
• Analytics Cookies: Used to understand site usage patterns and improve our services.

9.2 Cookie Control

You can disable cookies from your browser settings. Keep in mind that disabling essential cookies may cause certain key site functions, such as login sessions, to not work properly.

9.3 Third-Party Cookies

Game software providers (such as Pragmatic Play, JILI, PG Soft) may place their own cookies for the operation of their gaming platforms. These cookies are governed by the respective provider's own privacy policy.

Section 10

Protection of Minors

fi999 is strictly not intended for anyone under the age of 21. We are very mindful of the privacy and safety of children and minors.

10.1 Age Verification

Every user is required to provide their date of birth during the registration process. Age is confirmed through the KYC verification process. If a user is found to be under 21, their account will be closed immediately.

10.2 Information of Minors

fi999 does not knowingly collect or store personal information of anyone under the age of 21. If we become aware that information of a minor has been collected by mistake, it will be deleted immediately.

A note for parents: If you believe your child has registered on fi999 in any way, please contact us promptly at [email protected].

Section 11

Changes to the Policy

fi999 may update this privacy policy from time to time. We follow the process below:

11.1 Notification of Changes

For significant changes, we will notify you by email or through a notice on the platform. You will be given adequate time before the changes take effect.

11.2 Date of Changes

The "Last Updated" date at the top of this page always reflects the date of the most recent change. We recommend that you review this policy regularly.

11.3 Continued Use

If you continue to use the platform after changes take effect, you will be considered to have agreed to the updated policy. If you do not agree with the changes, the option to close your account is always available to you.

Section 12

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. The fi999 data protection team is ready to answer all your queries.

If you are not satisfied with how a complaint related to this policy has been handled, visit our Responsible Gaming page for more information on responsible gaming.